Utility Assistance Program

NOTICE

On March 23, City of Wolfforth City Council approved the suspension of water disconnections for non-payment in response to COVID-19. The decision made was for the health and safety of the community and to assist customers who experience financial hardship due to COVID-19. The City of Wolfforth strongly encouraged customers to stay current on their bills or to work with customer service to setup payment arrangements as needed while we worked through this unique period in time.

On March 26, the Public Utility Commission of Texas (PUCT) issued a moratorium on electric and water disconnections for reasons similar to ones put forth by City of Wolfforth Utilities. On June 12, the PUCT removed their moratorium and instructed that utilities may resume normal business operations. On July 6th, City of Wolfforth City Council approved to announce it will resume normal business operations on July 7, which includes disconnections of service for customers who would otherwise be subject to disconnection as well as reinstituting the 3% credit card use fee. 

In order to assist customers who may have fallen behind over the past few months, City of Wolfforth Utilities Department is offering several areas of assistance that should be utilized by customers in need. As we transition back to normal operations, it is important that customers have options when it comes to getting their account current.  For further information, please visit the City of Wolfforth at https://wolfforthtx.us/government/covid-19/

City of Wolfforth Utility Assistance Program

  • Pay In 6 Plan

The City of Wolfforth Utility Department understands that some customers may have experienced financial hardships prior to or during the Covid-19 pandemic.  As previously stated, the City of Wolfforth Utilities Department has returned to normal business operations, effective July 7, 2020 and will resume utility suspensions for non-payment.  For customers that have a large balance, the Pay in 6 Plan may offer a solution to continue to pay down their balance and maintain their utility services and avoid service disruption.  

Rather than owe the full balance at once, customers can extend their due date through the normal payment arrangement program or sign up for the new one-time Pay in 6 Plan to make payments more manageable by spreading them out over time.

How it Works

The Pay in 6 Plan is a six-month program. We will take the customer’s full balance as of the date of the agreement, including any amounts past due, and divide it into six equal payment installments to be paid over the next six months.

Those installment amounts will be included in the customer’s regular monthly City of Wolfforth Utility Billing as part of their total balance. However, customers enrolled in the Pay in 6 Plan will only need to pay the current month’s amount and the installment amount going forward as they work to get caught up.

How to Set Up the Pay in 6 Plan

  1. Before your next due date and to avoid service disruption, email the account holder’s name, address and account number to utility@wolfforthtx.us or call 806-855-4120.
  2. Ask to set up a Pay in 6 Plan for your account.
  3. Confirm you agree to the equal monthly payment installment amounts and all payment terms including installment due dates.
  4. Complete all Pay in 6 payment installments on time.

Customers will continue to receive monthly statements reflecting current charges for all enrolled utilities. Pay in 6 payment installments are due in addition to the customer’s regular monthly statement charges.  Please note:  Any missed payment, including current billing, may result in utility service disruption.

Example

  • Payment Extensions

If you do not need a full six months to pay your balance in full, you can instead extend your current due date through the traditional payment arrangement process. With a payment arrangement, we will make a one-time adjustment to the due date to give you a little more time. This will only affect the current statement due date.

To enroll, call 806-855-4120 to make an agreeable payment arrangement. Please note that one arrangement payment missed may result in utility suspension until the full amount due has been made.

  • Coronavirus Utility Relief Fund

In response to the Coronavirus Infectious Disease 2019 (COVID-19) outbreak, the City will use the Coronavirus Relief Fund (CRF) to provide support for citizens living in the City of Wolfforth and who have been directly impacted financially by the pandemic. At this time, only water utility payments are eligible for CRF assistance through the City of Wolfforth. The City encourages all of its residents to reach out their other utility providers to obtain information about CRF assistance with those providers.

Utility Assistance Program

Congress passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act to provide much needed resources to help governments, businesses, and individuals respond to the current pandemic. The State of Texas received approximately $11.24 billion form the United States Department of Treasury (Treasury) for direct coronavirus related expenses based on the funding formula outlined in the CARES ACT. Consistent with the CARES Act, 45 percent of the total $11.24 billion in state allocations, approximately $5.06 billion will be made to local governments. Of that $5.06 billion, the Treasury has directly sent just over $3.2 billion to the six cities and 12 counties in Texas with a population greater than 500,000. That leaves approximately $1.85 billion that the state has made available to the remaining cities and counties within the state. The 242 counties, and each of the cities within those counties, that did not receive direct allocations from the Treasury are eligible to apply to the state for a per capita allocation from the remaining $1.85 billion at $55 per capita.

One of the requirements means expenditures must be used for actions taken to respond to the public health emergency. These may include expenditures incurred to respond to second-order effects of the emergency, such as by providing economic support (grant) to those (individuals) suffering from employment or business interruptions due to COVID-19 related business closures.

The City of Wolfforth has applied for, and has received a portion of, the CARES Act funds for the $55 per capita for relief of the coronavirus expenditures. The City would like to make available to its eligible citizens, a portion of those funds, for utility payment assistance.

How it Works

Applications are available to complete and submit via:

Upon application qualification, CRF funds will be considered a utility assistance grant to the applicant. The funds within the grant will be applied to the applicant’s water utility account upon applicant and City approval. Once the agreed upon grant has been applied to the applicant’s account, the applicant will receive a notification of grant payment letter that will include the following:

  • Pre-grant or current account balance
  • Amount of approved grant funds to be applied to the account
  • Account balance after grant funds have been posted to that account

The funding period is limited, therefore it is important that customers contact the City of Wolfforth Utilities Department to begin the application process for the Utility Assistance Program.

  • Payment Assistance for utilities other than City of Wolfforth

Currently the City of Wolfforth Utilities Department has the ability to offer payment assistance in City of Wolfforth billed utilities only through the Coronavirus Utility Relief Fund. However, the state of Texas has multiple entities that can offer further assistance in response to COVID-19. Some of those resources have been provided below:

By April 1st, 2020, every home will receive an invitation to participate in the 2020 Census. When you respond to the census, you’ll tell the Census Bureau where you live as of April 1, 2020. Visit the 2020 Census website for more info.